Refund & Cancellation

We want every order on Viralft to go smoothly. This is how refunds and cancellations work.

Cancellations

• An order can be cancelled only before delivery has started. Once delivery is under way it cannot be stopped, because it is already being fulfilled.
• To cancel, contact us straight away with your order number.

Refunds

• Not delivered: if an order has not started within the stated delivery window, you can choose a full refund or to keep waiting.
• Partly delivered: if an order stops before the full quantity is reached, the undelivered part is refunded or credited.
• Wrong or private target: orders placed for a wrong, private or non-existent username or link cannot be delivered or refunded, so please check before ordering.
• Account balance: balance added to your account is used for orders on this site and is not refunded to the original payment method.

Drops

Followers, likes and views can occasionally drop after delivery due to the social media platform. Where a service is marked as having a refill guarantee, we top the order back up free of charge within the guarantee period. Contact us with the order number.

How to ask

Send your order number and a short description of the issue through the contact page. Refunds are returned to the original payment method within a few business days of approval.